JFS WHOLESALE FLORAL
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Ordering
How do I place an order?
Once your account has been set up (See About Us page for details), you can place an order by email (jfswholesale1@gmail.com), by calling in (801-825-2688), or by stopping in to visit with one of our sales associates. With an active account, you can always come in and pull from our large inventory during business hours as well for same day or next day orders.
For pre-orders, 10-14 days notice will increase the chances of getting everything that you need. Our flowers come from all over the world and being able to secure the product and move through our logistic channels to get to us can take some time. Flower availability is always changing due to many factors including weather, logistics, and labor issues at the farm. We work hard to get the best product at the best prices and we try to get it in right before you need it to make sure it is as fresh as possible!
If something you have ordered is not available, we will contact you as soon as possible to offer possible substitutions.
Can I change my pre-order after it has been submitted?
Yes, but there are a few restrictions-
1. If particular items were already ordered specifically for you. These items cannot be cancelled unless we can find another customer who is willing to buy them. There are many flowers and supplies out there that we do not have the space, nor the demand, to keep them in our warehouse. Because of this, we are happy to bring them in just for your order but you must be committed to them.
2. Reducing the quantities of my original order. Order quantities can be changed or eliminated 4+ days before the date of pickup or delivery. If the date is within 0-3 days of the order, your quantities can be reduced by no more than 25% of the original quantities. Why? While trying to keep a large inventory of flowers and supplies for our everyday customers, we always order larger quantities when available to fulfill the needs of each customers' order in addition to our open stock inventory. If our customer changes their quantities ordered by substantial amounts, it increases our inventory numbers to where we will inevitably have to throw away the excess that we cannot sell. If this happened regularly, we would have to increase our prices to account for the amount of waste we would be accruing. We are happy to help you out by allowing you to reduce your order by no more than 25% of the original order.
We suggest you make this your policy when selling to your clients so that you are not stuck with the flowers!
As with any policy, there may be exceptions. If a situation arises, please contact our sales team.
Credit / Return Policy
Due to the delicate and perishable nature of fresh flowers, greens, and plants, all sales are final. We take pride in sourcing the highest quality blooms and foliage and ensuring their utmost freshness upon delivery or pickup. We have no way of knowing how the product was handled while outside our facility (hot weather, freezing, out of water, etc.), and for that reason we cannot except returns. This policy allows us to maintain our commitment to providing the best possible experience for our customers by always keeping fresh product in our coolers. This policy applies to fresh flowers, dried/preserved products, greenery, and plants.
Exceptions:
This policy does not apply to orders that are:
-Significantly damaged or unusable upon arrival: This includes broken stems/heads, wilted blooms, disease, or mold. In this case, credit can be issued. See our Credit/Bad Product Policy below.
-Hard Goods/Supplies: Must be returned in original packaging (when applicable), be unused, and not damaged.
Credit/Bad Product Policy
A lot of time and resources are put into finding the best quality of flowers across the world! We stand by our product and will certainly give refunds when our quality does not meet our customers’ expectations. To receive a refund for bad/damaged product, we must be notified within 48 hours of receiving it, and one of our staff members needs to see it. This would require bringing itin-store or sending a picture. Pictures can be emailed to jfswholesale1@gmail.com.
We are committed to providing you with the finest floral products and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.